Albatros Adventure Marathons is owned and operated by Albatros Travel A/S, a Danish travel company based in Copenhagen, Denmark.
The terms and conditions of this agreement shall be governed by the laws of Denmark. As of October 1, 1993 all travel arrangements are subject to the ‘Law on Package Tours’ that harmonises the rules within Europe and gives greater consumer protection. In accordance with the law, travel agencies must be able to document that they have drawn the attention of the consumer to all possible contingencies; the exact itinerary, all formalities and expenses, possible changes, and the terms of agreement must be very clear when the tour is booked (i.e. before you confirm your booking by paying a deposit).
Note: It is therefore very important that you have familiarised yourself thoroughly with the terms of agreement for a tour. The terms of agreement comprise the following elements: website information including price list and itinerary, booking confirmation, terms and conditions, practical travel tips.
If the tour is booked AND paid for on Albatros Adventure Marathons’ website, the traveller is under obligation to read and possibly print all relevant information and documents.
- A. Website information including price list and itinerary contains a detailed description of the tour, current prices and a specification of expected extra expenses as well as special regulations or information that are relevant in connection with the specific tour.
- B. Your booking confirmation presents the product purchased, the total cost, and conditions of payment. The booking confirmation will also include participants’ names, as well as any additional relevant information if needed.
- C. Terms and conditions. We have standardised our terms and conditions relative to legislation and to the provisions of the Association of Travel Agencies in Denmark. These terms and conditions must be seen in context with the other relevant content of the terms of agreement as mentioned above.
- D. Practical information. In connection with many of our tours, we provide some practical travel tips. These are first and foremost intended as an assistance and service for our customers even though they may contain more formal information. For this reason, we presume that participants are familiar with the contents.
- E. In order for Albatros Adventure Marathons to operate the tour and marathon event, your booking data may be disclosed to third parties such as other business units within the Albatros Travel Group, airlines, partner travel agencies, governments and data handling companies working in close relation with Albatros Adventure Marathons. Albatros Adventure Marathons only collects information necessary for the implementation of its services. Albatros Adventure Marathons will not disclose other information to a third party without your prior consent.
In order for Albatros Adventure Marathons to present you with offers and services that are directly related to the purchase that has been made, Albatros Adventure Marathons may use your data for marketing and communication purposes.
The booking of a trip is binding for both customer and travel agency once the deposit (25% of the total trip price) has been paid at the time of booking on the booking.albatros-adventure.com website. The remaining amount, 75% of the total trip price, will be charged to the customer’s payment card as provided by the customer, 75 days before trip departure. Bookings made later than 75 days prior will require full payment immediately.
The email sent to the customer upon booking a trip acts as the booking confirmation. It is therefore of vital importance that the customer provides a valid email address. The customer is obligated to contact the travel agency should he or she not receive the booking confirmation email immediately after booking a trip. Albatros Adventure cannot be held responsible for lost emails due to the customer’s spam filter settings.
Albatros Adventure Marathons is not liable for any amendments, changes or anything related to the operation and fulfilment of the trip, if the customer does not inform the travel agency in a timely manner.
2. CONDITIONS OF PAYMENT
The following rules apply:
At the time of booking, a deposit of 25% of the total trip price must be paid. The remaining payment will be charged to the customer’s credit payment card 75 days prior to departure. If the deadline for the remaining payment is exceeded, there is no guarantee against otherwise unnecessary changes. Bookings made later than 75 days prior will require full payment immediately.
The following rules apply:
CANCELLATION BY THE CUSTOMER
In the event of the customer’s cancellation of a tour up to 75 days prior to departure the deposit will not be reimbursed. With cancellations 75-15 days prior to departure, a handling fee of 85% of the tour price will be charged. In the event of cancellations later than 2 weeks prior to departure, the customer has no claim to reimbursement.
If the customer purchases package add-ons, such as excursions, extensions, and/or extra nights, the customer may cancel these additional parts up to 75 days prior to departure with a cancellation fee equivalent to 25% of the add-on's price. If the cancellation is made from 75-15 days prior to departure, the partial cancellation is subject to a handling fee of 85% of the add-on's price. In the event of cancellations later than 2 weeks prior to departure, the customer has no claim to reimbursement.
Should war or life-threatening epidemics break out, or natural disasters or similar events occur within 14 days prior to departure, the trip may be cancelled free of charge. This will, however, be on condition that the Danish authorities (The Royal Danish Ministry for Foreign Affairs) directly advise against travelling to the specific area, and that the contingencies have arisen after the booking of the tour.
CANCELLATION BY THE TRAVEL AGENCY
If there are not sufficient participants for a scheduled group tour, it may be cancelled up to 14 days before departure. The tour may also be cancelled due to circumstances beyond our control and which neither our partners nor we could foresee (force majeure). Should the aforementioned contingencies arise the travel agency will always try to offer an acceptable alternative or reimburse the payment made by the customer.
Albatros Adventure Marathons reserves the right to cancel the purchased tour if parts or all of the purchase cannot be confirmed by our suppliers. Albatros Adventure Marathons will inform the customer as soon as possible, and no later than 72 hours after the purchase is made. Any completed payment will be refunded to the customer.
4. TRAVEL DOCUMENTS
The email booking confirmation received immediately after purchase acts as your proof of purchase and must be shown upon request.
Additional travel-related documents necessary for the trip will be sent to you by email a few weeks before departure.
5. PASSPORT AND VISA
Unless otherwise specified, obtaining the required passport and visa for travelling is the responsibility of the traveller.
The traveller must ensure he/she has a valid passport and visa and give the travel agency correct information regarding name and nationality, etc. We draw your attention to the fact that the processing of visa may take several weeks. The travel agency cannot be held responsible for travellers who, for whatever reason, may be denied entry at a border. Furthermore, the travel agency cannot be held responsible for denial of visa prior to departure.
Please be aware that rules and regulations may change between booking and departure.
Please note that there are also visa requirements when in transit. Your passport must be valid for at least 6 months after returning from your destination.
6. VACCINATION REQUIREMENTS
Vaccinations should be obtained from the customer’s own physician. If the travel agency gives information about vaccination and/or prophylactic measures or other medical subjects, this should be considered as a service that is under no medical liability. The customer must be able to document the fulfilment of vaccination requirements by presentation of the yellow International Certificate of Vaccination. Therefore, please be advised that vaccination requirements are the customer’s responsibility.
7. PARTICIPATION AT OWN RISK
When submitting the registration/booking form, you accept that participation in the marathon is at your own risk and entirely your own responsibility. You accept that you cannot claim any damages, indemnification or any other compensation for personal injury, damage to property or any other loss, including any indirect loss in connection with participation in the marathon, from the travel agency, unless you are subjected to injury or loss due to gross negligence on the part of the travel agency. Furthermore, the travel agency cannot be held liable for negligence displayed by independently participating third parties or local authorities prior to, during or after the marathon event. If you are injured in any way due to participation in the marathon event and you are unable to go through with your stay in the country in which the marathon event takes place, you are also prevented from claiming damages, indemnification or any kind of compensation.
8. CHANGES IN PRICES
In accordance with legislation, tour operators may raise the agreed upon price as a result of increased transport costs (including rising fuel prices), altered taxes, tariffs and fees, as well as fluctuating exchange rates. Unfortunately, many sudden price increases occur as a result of fuel surcharges, increased safety taxes or other taxes. Price increases will take place according to the following principles:
- Tariffs and taxes will be increased with the exact amount if this exceeds EUR 25.00.
- Alterations in currency rates with more than 5% or less than 10% in relation to the list price when published. The alteration in price will only include costs regarding the relevant currency and not the entire cost of the package.
9. CHANGES IN THE ITINERARY
In accordance with legislation, the travel agency cannot, in principle, make major alterations in the planned tour once it has been booked. It is therefore important that you draw the attention of the agency to any special wishes you may have in connection with the tour you have booked. Such wishes will only be guaranteed upon confirmation by the travel agency in the form of an email or other documentation. The purpose of this is to safeguard you against an undesired product. Should this occur, you have the right to cancel your tour and be refunded the cost of the tour and other documented expenses (visa, vaccinations, etc.).
10. TRAVEL INSURANCE
All travellers must be suitably insured. This is of paramount importance regarding transport in case of illness as well as home transportation, etc. when you are on tours abroad as your public health insurance normally does not cover this. All travellers are responsible for having appropriate insurance cover themselves. Participation on a trip presumes responsible and considerate behaviour, and you are expected to comply with the directions of the travel agency and its representatives. It is not advised that travellers venture alone into unknown and remote areas especially after nightfall. If you wish to be independent, this should always be in consultation with the agency or its local representatives.
11. MEDICAL HELP
The travel agency will ensure that an English-speaking doctor/medical team is available for participants of one of our marathon events. If any treatment is unable to be carried out by the doctor and it is necessary to refer a participant to local medical facilities, the doctor/medical team and travel agency will not be held liable for any treatment carried out by staff from local medical facilities. The doctor/medical team and travel agency cannot be held responsible for any errors or negligence caused by local medical staff. The doctor/medical team reserves the right to take a participant out of the race if it is deemed necessary. The travel agency/race organisers cannot be held responsible for such a decision.
12. FORCE MAJEURE
If the weather or similar conditions, that are beyond the control of the travel agency, prevent the completion of the trip from operating, the following will happen: 1) in the event the incident occurs before departure to the country in which the marathon takes place, the trip will be cancelled and payment will be refunded. If possible, all participants will be offered a compensatory trip. 2) If the incident occurs after departure to the country in which the trip takes place, there will be no full payment refund, but the itinerary will be carried out as far as possible with changes to the programme if necessary. There may be partial reimbursement for parts of the programme that were not able to be fulfilled.
13. YOUR RESPONSIBILITY
As already mentioned, your participation in a trip is subject to your being aware of the above information as well as the information on the website, on the booking confirmation and in the itinerary, and to your following the aforementioned regulations. It is also expected that you seek publicised information about the current political, health, natural and climatic conditions at your destination.
14. PEOPLE WITH DISABILITIES
A principal rule is that all travel participants must be self-reliant. Wheelchair users and people with a motor handicap are welcome on many of our tours, but please consult the travel agency before booking a tour. The travel agency reserves the right to decline participants who will not be able to participate in the tour on their own.
Claims regarding shortcomings on a tour must be directed to the travel agency or to its local representative as soon as they are ascertained in order for the travel agency to attempt to rectify the situation. The travel agency is a member of the Danish Travel Complaints Board. In case of disagreement between the travel agency and the traveller regarding shortcomings on a tour, you may place your complaint with the Complaints Board. The address is PAKKEREJSE-ANKENÆVNET, Røjelskær 11, 3. sal, 2840 Holte, Denmark, Tel.: +45 - 45 46 11 00. www.pakkerejseankenaevnet.dk
Any lawsuit or dispute with the travel agency will be ruled upon according to Danish law and in Danish courts.
16. COVID-19 POLICY
While we remain optimistic that the world will win control over Covid-19 during 2021 there’s obviously still uncertainty and questions for the coming year. We have used the past several months to become as prepared as possible to organize races in the post-corona era and are positive that we can live up to various restrictions and regulations set forth by the authorities in the countries where our races take place. With that said, however, we understand that many of you may still wonder how Covid-19 will effect travelling in the year to come, which is why we have outlined our policy for possible Covid-19 travel restrictions to give you peace of mind while still being able to secure your spot at our races.
If the race is cancelled by Albatros Adventure Marathons you will receive a full refund of the payments made to Albatros Adventure Marathons.
If the race is postponed to a later date you will have the choice between moving your entry to the new date or receive a full refund of payments made to Albatros Adventure Marathons.
Note that the decision to cancel or postpone the race will be taken no later than 4 weeks prior to the event, but in most cases the decision will be taken at least 8 weeks in advance.
If official travel restrictions prohibiting you from travelling to the race destination are in place 30 days before the event you can cancel your booking and receive a full refund of the payments made to Albatros Adventure Marathons.
This includes restrictions disabling you to depart from your home country as well as restrictions banning you from entering the country in which the race takes place due to Covid-19 regulations.
If travelling and entering China is open from your home country, but requires special documents and you are not able to get these documents or the documents are incorrect and you are rejected at the border, then we are not required to refund you.